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    "result": {"data":{"platform":{"post":{"id":"69b1db7f5e7c6517d4213351","name":"Places Are Not Machines","slug":"places-are-not-machines","typeLabel":"Placemaking","badge":null,"path":"/posts/places-are-not-machines","updated":"2026-06-09T09:18:20.20","__typename":"Platform_Post","_schema":{"label":"Post","pluralLabel":"Posts"},"title":null,"pretitle":null,"subtitle":null,"published":"2019-08-13T00:00:00.00","content":{"plain":"Thinking of Places as Machines is the Standard Approach\nThe scientific and industrial revolutions considered the world as a being like a huge, complicated, but ultimately understandable clock. The whole could be understood by breaking things in to pieces, studying each part intensely to better understand it and aiming for control and consistency.\n\n\nA factory production line is a good representation of this worldview. A factory requires expert knowledge to design, build and operate and then produces relatively consistent, standardised outputs based on raw materials or unprocessed inputs. It is logical, linear and generally predictable. A key aim of a factory is to maximise efficiency through process optimisation.\n\n‘Reinventing Organizations’ by Frederic Laloux\n\nThe Role of Government in the Machine Approach\nThe role of governments in this approach is similar to a factory manager. Given the machine is very complicated, places should be controlled and managed by knowledgeable experts employed in service-delivery silos in centralised bureaucracies. You need an engineer to design a bridge or a road. You need an urban planner to zone land, manage regulations and process applications. You employ a works crew to maintain parks and streetscapes etc.\n\nService-based, departmental silos are notoriously difficult to break down\n\n\nBy examining the evidence of what works and what doesn’t, designing services based on this understanding, and managing those services efficiently, the logic runs that we are likely to achieve better outcomes for citizens.\nThe delivery mindset holds that citizens can be thought of as customers of public services, and the same tools of process optimisation can be applied to a welfare service, for example as to a bank.”\n‘Enablement: how governments can achieve more by letting go’, by Adrian Brown – https://bit.ly/2Ykwkjf\n\nThe Centre for Public Impact summarises the key characteristics of the Places as Machines or service delivery model:\n\nAim to maximise efficiency through process optimisation\nOutcomes are the result of clear, predictable linear processes\nThe customer is to be serviced and should be the focus of the process\nCentralisation manages risk and delivers economies of scale\nControl who can do what via strict hierarchies, plans and regulations\nAim for best practice via benchmarking and ‘scorecards’\nDeliver consistency, predictability and accountability\nThe organsiation is typified by expert-led, service-delivery silos\n\nThis approach works well with logical, engineering-based services such as sewerage systems, roads and rubbish collection. Given the lack of these basic services 100 or even 50 years ago, the past dominance of this approach to deliver necessary services to people is understandable.\n\nMassive infrastructure projects aim to optimise the machine.\nPhoto from www.strongtowns.org\n\nBut, the machine or service delivery model doesn’t work very well with more complex issues, such as:\n\nLoneliness and social isolation\nLoss of community\nMental health\nPhysical health\nClimate change\nEnvironmental degradation\nPlacemaking (defined as per the Project for Public Spaces definition)\nEntrepreneurship\nInnovation\n\nThese kinds of issues can’t be solved by one group of of people using logical, linear, predictable processes. They require a far more holistic and integrated approach based on systems thinking.\n\n‘Enablement: how governments can achieve more by letting go’, by Adrian Brown – https://bit.ly/2Ykwkjf\n\nThe Place as a Machine Approach to Car Parking\nTake car parking an example. In the ‘place as a machine’ approach, the aim is to ‘predict and provide’ – predict how many motorists would like to drive to a place (assuming there are no costs to park a car) and then provide the ‘required’ number of car bays to meet the predicted ‘demand’. Once this ‘scientific’ assessment is undertaken, it is then codified into regulations and applied consistently to all places, without regard to their context.\n10 Car Parking Myths Busted!Download\nBut, even something as seemingly simple as car parking doesn’t follow logical, linear, predictable outcomes. Because free car parking is basically enforced by regulation, driving is directly encouraged and subsidised, feeding traffic congestion and “parking problems”. Bigger roads are deemed necessary, which feeds further traffic congestion based on induced demand. Motorists think they can drive and park everywhere for free. The people who don’t drive end up subsidising the motorists who do drive. The approach delivers perverse outcomes and usually creates more problems than it aims to fix.\nThere is plenty of research to support the contention that the machine approach doesn’t work in complex systems such as cities and ecosystems.\nThe Role of Businesses and the Community in the Machine Approach\nThe role of businesses and the community is to passively fund the ever-more-complicated machine. Pleas for “someone to do something” about Issue X require more inputs (usually money) into the machine to “solve” the problem.\nThe focus on servicing customers also trains people behave as customers, demanding more for less. Relationships become transactional and superficial.\nPeople assume that there is a rule to control everything. So they don’t try or even imagine that they can do something to improve their place. One of the hardest things to do in our work with communities is to get them to understand that they do have the ability to act and create positive change. Sometimes, it requires gimmicks such as a Get Out of Jail Free card.\nSo What? Why Does This Matter?\nOne of the main criticisms of the machine approach is that it delivers a consistent, standardised mediocrity. It does not handle change or innovation easily. It also contributes to environmental and social problems rather than helping addressing them.\nAs control and autonomy have been stripped away by layers of regulation and centralised control, businesses and the people have ‘outsourced’ their responsibilities to “someone else”. The expectation is that governments fix the increasingly evident chronic environmental, social, governance and economic issues.\nPeople around the world are increasingly disillusioned. In Australia, only 35% of people trust governments according to the 2018 Edelman Trust Barometer Global Report. A Lowy Institute 2018 survey found only 49% of 18-29 year olds and 45% of 30-44 year olds believe that democracy is preferable to “any other kind of government”.\nFor anyone who believes in democracy, these findings should be profoundly disturbing. The legitimacy of the democratic system itself is being questioned.\n\n“The two dominant frameworks for citizenship in political theory,” he explains, “are the liberal framework, where citizens are voters and consumers of goods, and the communitarian framework, where citizens are volunteers and members of communities. In other words, for most people, citizenship is doing good deeds, or it’s voting and getting things. \nWe need to develop the idea of civic agency, where citizens are co-creators of democracy and the democratic way of life.”\nIt is bewildering, when you take a step back, to realize how far we’ve gotten away from that last statement. We have completely divorced governance from citizenship, and built thick silo walls around government by creating an opaque, discipline-driven approach to problem-solving.\nBusting those silo walls is imperative to creating more equitable communities. Rather than trying, haplessly, to solve transportation, housing, or health problems separately, as if they exist within a vacuum, government should be focused on building stronger place.\n“Democracy is not a government, it’s a society,” argues Boyte. “We have to develop an idea that democracy is the work of the people. It’s citizen-centered democracy, not state- or government-centered democracy. That doesn’t mean government doesn’t play an important role, but if you think about government as the center of the universe, we need something like a Copernican revolution.”\nhttps://www.pps.org/article/stronger-citizens-stronger-cities-changing-governance-through-a-focus-on-place\n\nLocal Government Leading the Discussion\nThe local government sector is taking a lead in reforming the system. The Future of Local Government Declaration states that:\n\nAcross the world people are concerned about the apparent inability of governments, business and public institutions to address the economic, social and environmental challenges of the 21st Century. Our present ways of thinking and governing are neither coping with the pace of change nor meeting citizens’ expectations. There is an urgent need for a fresh approach and responsive leadership.\nIn some ways Australia remains the ‘lucky country’ but here too we are struggling with economic upheaval, rising inequality, loss of social cohesion, increased rates of mental illness and serious environmental threats, notably climate change. Many Australians are losing faith in our basic democratic institutions and withdrawing from active participation in civic and cultural life. Our reputation as an inclusive, tolerant and compassionate society is under threat.\nIt’s time to explore a new model of governance, one based on a re-energised civil society that draws on the strength and resourcefulness of people working together in diverse local and regional communities – a localist response.”\nhttps://www.mav.asn.au/what-we-do/sector-development/future-of-local-government\n\nIt is inspiring to see the work of local governments including the Town of Victoria Park and City of Vincent in Western Australia leading the place-led approach.\nIf the machine or service delivery model isn’t working, what is the alternative? We’ll explore a new approach based on ‘Places as Systems’ in the next blog post.\n","text":"### Thinking of Places as Machines is the Standard Approach\n\nThe scientific and industrial revolutions considered the world as a being like a huge, complicated, but ultimately understandable clock. The whole could be understood by breaking things in to pieces, studying each part intensely to better understand it and aiming for control and consistency.\n\n<ImageAsset id=\"69b1da965e7c6517d4213320\" />\n\nA factory production line is a good representation of this worldview. A factory requires expert knowledge to design, build and operate and then produces relatively consistent, standardised outputs based on raw materials or unprocessed inputs. It is logical, linear and generally predictable. A key aim of a factory is to maximise efficiency through process optimisation.\n\n> ‘Reinventing Organizations’ by Frederic Laloux\n\n### The Role of Government in the Machine Approach\n\nThe role of governments in this approach is similar to a factory manager. Given the machine is very complicated, places should be controlled and managed by knowledgeable experts employed in service-delivery silos in centralised bureaucracies. You need an engineer to design a bridge or a road. You need an urban planner to zone land, manage regulations and process applications. You employ a works crew to maintain parks and streetscapes etc.\n\n<ImageAsset id=\"69b1dac05e7c6517d421332c\" />\nService-based, departmental silos are notoriously difficult to break down\n\n> By examining the evidence of what works and what doesn’t, designing services based on this understanding, and managing those services efficiently, the logic runs that we are likely to achieve better outcomes for citizens.\n>\n> The delivery mindset holds that citizens can be thought of as customers of public services, and the same tools of process optimisation can be applied to a welfare service, for example as to a bank.”\n>\n> ‘Enablement: how governments can achieve more by letting go’, by Adrian Brown – https://bit.ly/2Ykwkjf\n\nThe [Centre for Public Impact](https://www.centreforpublicimpact.org/) summarises the key characteristics of the Places as Machines or service delivery model:\n\n1. Aim to maximise efficiency through process optimisation\n2. Outcomes are the result of clear, predictable linear processes\n3. The customer is to be serviced and should be the focus of the process\n4. Centralisation manages risk and delivers economies of scale\n5. Control who can do what via strict hierarchies, plans and regulations\n6. Aim for best practice via benchmarking and ‘scorecards’\n7. Deliver consistency, predictability and accountability\n8. The organsiation is typified by expert-led, service-delivery silos\n\nThis approach works well with logical, engineering-based services such as sewerage systems, roads and rubbish collection. Given the lack of these basic services 100 or even 50 years ago, the past dominance of this approach to deliver necessary services to people is understandable.\n\n\n<ImageAsset id=\"69b1db025e7c6517d4213338\" />\nMassive infrastructure projects aim to optimise the machine.\nPhoto from www.strongtowns.org\n\nBut, the machine or service delivery model doesn’t work very well with more complex issues, such as:\n\n- Loneliness and social isolation\n- Loss of community\n- Mental health\n- Physical health\n- Climate change\n- Environmental degradation\n- Placemaking (defined as per the [Project for Public Spaces definition](https://www.pps.org/article/what-is-placemaking))\n- Entrepreneurship\n- Innovation\n\nThese kinds of issues can’t be solved by one group of of people using logical, linear, predictable processes. They require a far more holistic and integrated approach based on systems thinking.\n\n> ‘Enablement: how governments can achieve more by letting go’, by Adrian Brown – https://bit.ly/2Ykwkjf\n\n### The Place as a Machine Approach to Car Parking\n\nTake car parking an example. In the ‘place as a machine’ approach, the aim is to ‘predict and provide’ – predict how many motorists would like to drive to a place (assuming there are no costs to park a car) and then provide the ‘required’ number of car bays to meet the predicted ‘demand’. Once this ‘scientific’ assessment is undertaken, it is then codified into regulations and applied consistently to all places, without regard to their context.\n\n[10 Car Parking Myths Busted!](https://www.townteammovement.com/wp-content/uploads/2019/08/10-Parking-Myths-Busted-Urban-Design-Forum-article.pdf)[Download](https://www.townteammovement.com/wp-content/uploads/2019/08/10-Parking-Myths-Busted-Urban-Design-Forum-article.pdf)\n\nBut, even something as seemingly simple as car parking doesn’t follow logical, linear, predictable outcomes. Because free car parking is basically enforced by regulation, driving is directly encouraged and subsidised, feeding traffic congestion and “parking problems”. Bigger roads are deemed necessary, which feeds further traffic congestion based on [induced demand](https://www.citylab.com/transportation/2018/09/citylab-university-induced-demand/569455/). Motorists think they can drive and park everywhere for free. The people who don’t drive end up subsidising the motorists who do drive. The approach delivers perverse outcomes and usually creates more problems than it aims to fix.\n\nThere is plenty of research to support the contention that the machine approach doesn’t work in complex systems such as cities and ecosystems.\n\n### The Role of Businesses and the Community in the Machine Approach\n\nThe role of businesses and the community is to passively fund the ever-more-complicated machine. Pleas for “someone to do something” about Issue X require more inputs (usually money) into the machine to “solve” the problem.\n\nThe focus on servicing customers also trains people behave as customers, demanding more for less. Relationships become transactional and superficial.\n\nPeople assume that there is a rule to control everything. So they don’t try or ***even imagine*** that they can do something to improve their place. One of the hardest things to do in our work with communities is to get them to understand that they do have the ability to act and create positive change. Sometimes, it requires gimmicks such as a Get Out of Jail Free card.\n\n### So What? Why Does This Matter?\n\nOne of the main criticisms of the machine approach is that it delivers a consistent, **standardised mediocrity**. It does not handle change or innovation easily. It also contributes to environmental and social problems rather than helping addressing them.\n\n**As control and autonomy have been stripped away by layers of regulation and centralised control, businesses and the people have ‘outsourced’ their responsibilities to “someone else”. The expectation is that governments fix the increasingly evident chronic environmental, social, governance and economic issues.**\n\nPeople around the world are increasingly disillusioned. In Australia, only 35% of people trust governments according to the 2018 Edelman Trust Barometer Global Report. A Lowy Institute 2018 survey found only 49% of 18-29 year olds and 45% of 30-44 year olds believe that democracy is preferable to “any other kind of government”.\n\nFor anyone who believes in democracy, these findings should be profoundly disturbing. The legitimacy of the democratic system itself is being questioned.\n\n> “The two dominant frameworks for citizenship in political theory,” he explains, “are the liberal framework, where citizens are voters and consumers of goods, and the communitarian framework, where citizens are volunteers and members of communities. In other words, for most people, citizenship is doing good deeds, or it’s voting and getting things. \n>\n> **We need to develop the idea of civic agency**, **where citizens are co-creators of democracy and the democratic way of life**.”\n>\n> It is bewildering, when you take a step back, to realize how far we’ve gotten away from that last statement. We have completely divorced governance from citizenship, and built thick silo walls around government by creating an opaque, discipline-driven approach to problem-solving.\n>\n> Busting those silo walls is imperative to creating more equitable communities. Rather than trying, haplessly, to solve transportation, housing, or health problems separately, as if they exist within a vacuum, government should be focused on building stronger place.\n>\n> “**Democracy is not a government, it’s a society**,” argues Boyte. “We have to develop an idea that democracy is the work of the people. It’s citizen-centered democracy, not state- or government-centered democracy. That doesn’t mean government doesn’t play an important role, but if you think about government as the center of the universe, we need something like a Copernican revolution.”\n>\n> https://www.pps.org/article/stronger-citizens-stronger-cities-changing-governance-through-a-focus-on-place\n\n### Local Government Leading the Discussion\n\nThe local government sector is taking a lead in reforming the system. The **[Future of Local Government Declaration](https://www.mav.asn.au/what-we-do/sector-development/future-of-local-government)** states that:\n\n> Across the world people are concerned about the apparent inability of governments, business and public institutions to address the economic, social and environmental challenges of the 21st Century. Our present ways of thinking and governing are neither coping with the pace of change nor meeting citizens’ expectations. There is an urgent need for a fresh approach and responsive leadership.\n>\n> In some ways Australia remains the ‘lucky country’ but here too we are struggling with economic upheaval, rising inequality, loss of social cohesion, increased rates of mental illness and serious environmental threats, notably climate change. Many Australians are losing faith in our basic democratic institutions and withdrawing from active participation in civic and cultural life. Our reputation as an inclusive, tolerant and compassionate society is under threat.\n>\n> It’s time to explore a new model of governance, one based on a re-energised civil society that draws on the strength and resourcefulness of people working together in diverse local and regional communities – a localist response.”\n>\n> https://www.mav.asn.au/what-we-do/sector-development/future-of-local-government\n\nIt is inspiring to see the work of local governments including the Town of Victoria Park and City of Vincent in Western Australia leading the place-led approach.\n\nIf the machine or service delivery model isn’t working, what is the alternative? We’ll explore a new approach based on ‘Places as Systems’ in the next blog post.\n\n\n"},"openGraph":{"title":null,"description":{"plain":"We’ll explore this contention in the article below and provide an alternative concept based on systems thinking in a second blog post next week.\n"},"image":{"thumbnails":{"full":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1777626623/doing-collective/banner/places-are-not-machines_thumbnail__Screenshot_2026-05-01_at_7.04.20_pm_labslc.png"}}}},"intro":{"plain":"We’ll explore this contention in the article below and provide an alternative concept based on systems thinking in a second blog post next week.\n","text":"We’ll explore this contention in the article below and provide an alternative concept based on systems thinking in a second blog post next week."},"outro":{"id":"69b1db7f5e7c6517d4213351_outro","text":"Note: We don’t profess to be experts in this subject or systems thinking. But we are having a go and providing a constructive contribution to the debate on how to create stronger communities and better places. We’ll update our thinking (if needed) as we learn more and refine these ideas."},"videos":[],"imageAssets":[],"organisations":[],"people":[],"embeds":{"citations":[],"pages":[],"people":[],"imageAssets":[{"id":"69b1db025e7c6517d4213338","slug":"massive-infrastructure-projects-aim-to-optimise-the-machine-photo-from-www-strongtowns-org","image":{"id":"image_doing-collective/image-asset/massive-infrastructure-projects-aim-to-optimise-the-machine-photo-from-www-strongtowns-org_image__Massive_infrastructure_projects_aim_to_optimise_the_machine._Photo_from_www.strongtowns.org_uvhkoe","url":"https://res.cloudinary.com/shapeable/image/upload/v1773263611/doing-collective/image-asset/massive-infrastructure-projects-aim-to-optimise-the-machine-photo-from-www-strongtowns-org_image__Massive_infrastructure_projects_aim_to_optimise_the_machine._Photo_from_www.strongtowns.org_uvhkoe.webp","url2x":null,"width":620,"height":376,"type":"image/webp"}},{"id":"69b1dac05e7c6517d421332c","slug":"silos","image":{"id":"image_doing-collective/image-asset/silos_image__Service-based_departmental_silos_are_notoriously_difficult_to_break_down_to0x3t","url":"https://res.cloudinary.com/shapeable/image/upload/v1773263544/doing-collective/image-asset/silos_image__Service-based_departmental_silos_are_notoriously_difficult_to_break_down_to0x3t.webp","url2x":null,"width":845,"height":321,"type":"image/webp"}},{"id":"69b1da965e7c6517d4213320","slug":"places-as-machines","image":{"id":"image_doing-collective/image-asset/places-as-machines_image__Places_as_machines_xscpeo","url":"https://res.cloudinary.com/shapeable/image/upload/v1773263488/doing-collective/image-asset/places-as-machines_image__Places_as_machines_xscpeo.jpg","url2x":null,"width":2482,"height":1755,"type":"image/jpeg"}}]},"banners":[{"id":"69f46e08a41c270566eeb375","name":"Places 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