- Purpose & how to use: Reframes the perennial parking complaint into a more useful conversation about managing parking demand. Use it for messaging, advocacy and parking-related conversations with traders, residents and council.
- Who it's for: Town Teams in town centres dealing with parking complaints, plus traders, residents and council.
- Key points: Parking issues can't really be solved, only managed, and the guide offers tailored messages — for businesses, the conversation should be about footfall and place quality rather than more parking, and for residents and visitors, "free" parking isn't really free and more parking just means more traffic. Councils manage public on-street parking while businesses manage their own private bays, and the suggested goal is around 85% occupancy via paid or timed parking.

